About this Product

Enghouse Interactive is a leading expert in customer communications. The contact center is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. Our unique omni-channel contact center solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

Quality management doesn’t have to be expensive or limited to the contact center. Observe business processes, improve customer service, and resolve customer disputes with a proven contact center software.

Enghouse Interactive provides Call recording and Quality Management solutions for the Contact Center and beyond.

Quality Management Suite

WHITEPAPER – Are you listening to your customers?